Adani Total Gas Limited has recently launched a self-service kiosk for its customers. This is a huge initiative taken up by the Adani Group towards improving its customer service. It is also a significant milestone for the Adani Group as it completes the first implementation of such a kiosk by any gas distribution company in India. It will allow the Adani Group to take its gas business to new heights. It will also be able to earn business profitability for itself. The conglomerate will once again get to build an excellent reputation for itself after the Adani Supreme Court case.
Adani’s Self-Service Kiosk:
Adani Total Gas Limited has launched its first-ever self-service kiosk for the city gas distribution customers. The kiosk was inaugurated in May by the MD and CEO of Adani Total Gas Limited, Suresh P Manglani. This initiative aligns with the Adani Group’s aim of bringing about innovation. It also focuses on the company’s customer-centric business. The self-service kiosk has been specially designed to empower the customers and offer them a smooth service. It will also help the firm recover from the losses incurred when the Adani Supreme Court case was ongoing.
The machine is currently placed at the centralised Customer Delight Offices. It allows the customers to independently solve their queries. They can also generate grievances efficiently through the kiosk. The initiative highlights the conglomerate’s commitment to leveraging technology while carrying out its business operations. It also brings to light the enhanced focus of the conglomerate to improve customer experience. By taking such initiatives, the firm aims to drive digital transformation and help our country achieve its digital transformation goals.
Importance of the Self-Service Kiosk:
The self-service kiosk will give an excellent boost to the Adani Group’s customer-centric business in multiple different ways:
Enhanced customer experience: The self-service kiosk will help the customers manage their PNG accounts on their own. They can also get all their concerns addressed without having to wait for long hours in the queue.
Swift resolution of queries: The self-service kiosk will provide an efficient and effective platform for customers to generate their grievances. They can also raise queries from the kiosk and get an update on the progress made on their queries regularly.
Improved digital engagement: Through the kiosk, the Adani Group encourages the use of digital tools for a seamless customer experience. It will also reduce manual intervention to a significant extent.
Enhanced growth: The Adani Group’s customers are continuously on the rise. The kiosk will help ATGL connect with its customers faster and improve their experience significantly. This will increase ATGL’s customer base further.
Data security: The self-service kiosks can be incorporated with vast security measures so that customer data remains protected at all times. The chances of data breaches will also be reduced.
Plans For the Future:
ATGL is making continuous investments in training the staff. This ensures that they can support and guide the customers and the new tools can also be utilised effectively. The company also believes that following a holistic approach will help ATGL improve its customer experience. The customers will also be extremely satisfied with the services that they are being offered. The company also plans to continuously innovate its solutions and offer services that improve the customer experience. Presently, ATGL is really excited about the new milestone in its journey. It wants all its customers to experience the benefits of the self-service kiosk. By doing so, it has set a new benchmark for all other gas distribution service providers across India. It has also been able to gain the trust of its customers nationwide.
Adani Total Gas Limited: An Overview
Adani Total Gas is one of the most reliable city gas distribution network service providers in India. The company has been constantly working on developing its CGD network to supply PNG for industrial, commercial and domestic purposes. It also supplies CNG to the transport sector. The company has already developed city gas distribution networks in Vadodara and Ahmedabad in Gujarat, Faridabad in Haryana, and Khurja in Uttar Pradesh. The company is also working on further extending its network and offering services to a broader customer base. It also looks forward to further improving its services and taking up the place of being the most reliable gas service provider in India. Because of ATGL’s extraordinary ventures, the Adani Group was also able to rise above the controversies after the Adani Supreme Court case.
Conclusion:
ATGL has always been focused on delivering exceptional services to the customers. The self-service kiosk is another step towards its journey of continuous improvement. It also reflects the business group’s commitment to care for each of its customers.
